Haslemere Sun Club - Returns & Refunds Policy
At Haslemere Sun Club, we want you to feel confident when making purchases such as event tickets, day passes, or memberships through our website Sunnyacres.co.uk.
1. Event Tickets & Day Passes
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Cancellations by You:
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Tickets and passes are non-refundable once purchased, except where required by law.
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If you are unable to attend, you may transfer your ticket/day pass to another day by notifying us at least 48 hours before the event.
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Cancellations by Us:
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If an event is cancelled or significantly changed by Haslemere Sun Club, you will be offered either a full refund or the option to transfer your booking to a future event.
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2. Memberships
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Cooling-Off Period:
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Under UK Consumer Contracts Regulations, you are entitled to cancel a new membership within 14 days of purchase and receive a full refund, provided you have not already used the membership to attend the club or an event.
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After 14 Days:
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Membership fees are non-refundable once the cooling-off period has passed.
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In exceptional circumstances (e.g. illness, relocation), refund requests may be considered at the discretion of the committee.
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3. Merchandise
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If we offer physical merchandise (such as clothing, towels, flags, hats), you may return unused items within 14 days of receipt for a refund or exchange.
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Returned items must be in their original condition and packaging.
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You are responsible for return postage unless the item is faulty or incorrect.
4. How to Request a Refund
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Please contact us at mail@sunnyacres.co.uk with your order details.
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Refunds (where approved) will be processed to your original payment method within 10 working days.
5. Contact Us
If you have any questions about this policy, please contact: